FACING THE FAQS

What is Elixir Oud?

Elixir Oud is a facial oil harnessing the anti-aging powers of Oud and bakuchiol.

When do you apply it?

Elixir Oud feels light like a serum due to its small particle size, but moisturizes like a cream due to its heavy molecular weight. It can be applied to the facial area on its own, or with other products like a serum and cream.

ORDER OF APPLICATION

Cleanser —> Toner —> Essence/Serum —> Elixir Oud —> Lotion/Creme —> Eye Treatment —> Sunscreen

MASSAGE TECHNIQUE

1. Complete cleansing, toning, and treatment ritual leaving skin damp.

2. Dispense 3-5 drops of Elixir Oud onto the palm of the hands*

3. Massage onto face with circular movements starting from the midline to outer region, then massage onto neck with upward strokes.

   *Option to blend Elixir Oud altogether with any leave-on treatment(s) for 1 step application.

How is Elixir Oud best applied?

For best absorbency, apply on damp skin after cleansing/toning ritual. Dispense 3 drops of Elixir Oud onto the palm of the hands, then massage onto facial skin and neck area in upwards strokes.

What is Oud?

Oud in the past has been strictly reserved as a very fine fragrance ingredient for kings and queens in the middle east, due to its expense and rarity, and deeply exotic, regal smelling aroma. Additionally, Oud is a phenomenal skincare and wellness ingredient that is proven to work. From the clinical data, it acts on every sign of age with its powerful anti-inflammatory properties and regenerative compounds.

Where does Oud come from and what does it do?

Oud is a result of a 100+ year process of the agarwood tree protecting itself from environmental stress. It produces Oud in its heartwood to shield its core, protecting its very own survival.  In many ways, this is how Oud has been shown to protect against cellular damage, and to regenerate healthy, vibrant skin cells.

Are MILÈO ingredients chemical free?

Every ingredient is 100% from botanical origin. All solvents are organic and petrochemical free. All ingredients are tested through an expensive process called GC/MS (gas chromatography mass spectrum), which gives an analysis to verify that no adulterations, added chemicals, synthetics, dyes, fragrances, or dilutions are present in the pure extraction.

Why are some flowers extracted in Grasse, France?

Grasse, France, has chemical-free extraction machines that are specially built for delicate flowers like Thai Frangipani, and Chinese Osmanthus to name a few. These flowers are first cultivated and hand-picked in their country of origin, then meticulously packed in metal suitcases, to prevent bruising its petals. Handed off at the aiports, they are express jetted to Grasse France just in time to make the extraction process within the time frame of the flowers optimal freshness. These intricate steps are crucial to obtain the potency and skincare benefits of these precious botanicals.

Do the ingredients ever change?

Please be aware that ingredient lists may change or vary from time to time due to the nature of using botanical raw materials — i.e. unforeseen weather patterns yielding an undesirable crop. Refer to the ingredient lists on this website under the product description page for the most up to date list of ingredients.

Is the MILÈO packaging sustainable?

MILÈO's packaging philosophy upholds the same values as its ingredients inside — the very best. Our packaging is 40% bio-sourced, 70% from renewable resources, and 100% recyclable. We use hand-blown glass bottles from Italy and boxes from the U.S. Our caps are made from compressed wood pulp which are 100% reusable. Some of the reusable applications include playground equipment and railway tracks. The only plastic component used is a small LDPE orifice reducer that is easily removed from the glass bottle for recycling. When using eco-friendly packaging, it becomes easy to recycle and reuse the entire package. Some customers have reused the box as an excellent space-saving tool via the Marie Kondo method.

Are MILÈO ingredients also sustainable?

All of our ingredients are organically cultivated, wildcrafted, or ethically farmed using local harvesting methods. 96% of all ingredients come from sustainable plants, while the remaining 4% are government sanctioned, which means that the country approves its removal if guidelines are followed like planting new specimens in its place (see sandalwood below).

Organic

Organically grown and sourced from distillers who old organic certification.

Wildcrafted

Harvested in the wild from its natural country of origin — an ideal habitat.

Ethically Farmed

Sustainable farming practices and local harvesting, without the use of pesticides or petrochemical waste.

What about the sustainability of Sandalwood?

We know that using East Indian Mysore sandalwood is controversial, as its been over-harvested and is on the brink of extinction. Cutting down sandalwood is now illegal in India after many years of deforestation. Our Mysore sandalwood has been sanctioned by the government from reputable distillers who only use the tree’s stumps and roots from trees that have already been cut down. Furthermore, it turns out that the natural sandalwood oil left in the stump and root has a higher percentage of the compound Santalol, which gives sandalwood its creamy, buttery woods aroma, and revitalizing skincare benefits. Once the existing stump and roots have been fully extracted, 30 new sandalwood saplings are planted, tagged, and protected.

Are MILÈO products vegan and cruelty free?

Yes. All ingredients are 100% from plants, and are certified cruelty-free by Leaping Bunny and PETA.

Why do I see floaters in my bottle?

Raw botanical ingredients contain natural plant waxes and flower components that may solidify in cooler temperatures or settle to the bottom of the bottle. Good news! They are actually full of nutrients that make your skin softer and smoother.

Why has the color of my bottle changed?

Plants contain natural components that visually enhance our elixirs into an array of beautiful colors. Unlike synthetics or dyes, these natural colors can change in the presence of sunlight and extreme temperatures. It’s advised to keep your elixir bottle in a dark and cool place, out of sunlight and away from any heat source. If your bottle has changed color, but the aroma has not changed, then it’s still good to use. Be sure the bottle’s lid is tightly sealed after each application.

Why has my bottle changed its aroma?

It’s common after many uses for the elixir’s oil to accumulate around the outside of the bottle’s neck, and inside the lid. These exposed oils can oxidize, altering it’s molecular structure and developing an unpleasant odor. To avoid rancidity, it’s recommended to swipe off any excess elixir oil from the bottle’s neck after each use, and wipe the lid and outer neck with a dry cloth every week or two. Never let any moisture or water in or around the bottle as that will also accelerate oxidation. Always make sure the bottle’s lid is tightly sealed.

When does my bottle expire?

Every bottle of Elixir Oud has a shelf life of 3 years. They are continually made so you’re guaranteed a fresh bottle when ordered. It’s recommended to finish the bottle within 12 months of use. If your elixir bottle’s both color and aroma has drastically changed to be unpleasant, and feels more thick and sticky, then it has expired and recommended to discontinue its use. Discard the remainder, and recycle the bottle.

What is the shipping policy?

All orders are processed within two business days and then shipped priority via USPS.

DOMESTIC

All U.S orders are shipped complimentary. New York taxes are applicable to NY residents and will be presented at checkout.

INTERNATIONAL

All international orders under $125 are changed a shipping fee ($35 Canada, and $50 worldwide), whereas international orders of $125 or more are shipped without a shipping fee. VAT tax is not determined at checkout, but remain the customer’s responsibility in their respective country of residence.

What is the return policy?

All products are eligible for return within 30 days of receipt. Refunds will be given minus return shipping charges. Damages and lost items due to the shipping carrier, will be replaced without cost to the customer. Please email mm@mileonewyork.com with your order number and product issue, and we’d be happy to address your needs. We will do all we can to make our customers happy!

How do I order wholesale?

For retail inquiries, or large quantity orders, please email mm@mileonewyork.com with WHOLESALE in the subject line.

How do I contact Public Relations?

For all press, editor, and media inquiries, please email Rachael Diamond at Press Box PR: rachael@pressboxpr.com.

Who is your photographer?

1. Captured by Gicquel, Gicquel Boris Aphanou @capturedbygicquel

2. Jeffrey Hittner, @jeffreyhittner

Any other questions?

We are always happy to help and love answering questions to help others along in their wellness journey. Please message us on instagram @mileonewyork.